Download SmarterTrack 12.0.6004 software

[Mirror1 download link] - file hosted by www.smartertools.com

Feature-rich help desk software delivered through a web interface

Whats new in version 12.0.6004:

• ADDED: A Ticket Duration event type has been added for tickets.
• ADDED: A Total Duration event has been added for tickets.
• ADDED: Ability to mark all Community threads as read.
• ADDED: Ability to reset email templates to their default state.
• ADDED: Back to Community Threads link now appears on threads.
• ADDED: Comments on a Community post will now generate an email informing the poster about the comment.
• ADDED: Community activity digest for subscribed posts, with a customizable template.
• ADDED: Community Categories may now be limited to a specific role. The Category and threads within will only be visible to users who have the assigned role.
• ADDED: Email Templates now operate off of a Master Template that can be set to control the outer HTML appearance of emails sent from SmarterTrack.
• ADDED: Emails generated from Community thread subscriptions will now be sent as an hourly digest that informs the user of changes to all threads they are subscribed to....